RETURNS

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. OUR REFUND AND RETURNS POLICY IS VALID FOR 30 DAYS FROM THE DATE OF PURCHASE. UNFORTUNATELY, WE CANNOT OFFER A FULL REFUND OR EXCHANGE IF MORE THAN 30 DAYS HAVE PASSED. TO QUALIFY FOR A RETURN, THE ITEM MUST BE UNUSED AND IN THE SAME CONDITION AS WHEN YOU RECEIVED IT, AND IT MUST BE RETURNED IN ITS ORIGINAL PACKAGING. CERTAIN ITEMS ARE NOT ELIGIBLE FOR RETURN, INCLUDING: PERISHABLE GOODS; INTIMATE & SANITARY ITEMS; HAZARDOUS MATERIALS; FLAMMABLE LIQUIDS & GASES; GIFT CARDS; DOWNLOADABLE SOFTWARE, AND CERTAIN HEALTH AND PERSONAL CARE ITEMS.
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED, INCLUDING ANY ITEM NOT IN ITS ORIGINAL CONDITION / DAMAGED /MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR. PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER. PLEASE REACH OUT TO A MEMBER OF THE TEAM AT INFO@TWISTEDAUTOMOTIVE.COM TO ARRANGE A RETURN. YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN 60 DAYS. PLEASE NOTE ONLY REGULAR PRICED ITEMS MAY BE REFUNDED – SALE ITEMS CANNOT BE REFUNDED.
IF YOU HAVEN’T RECEIVED A REFUND WITHIN THE 60 DAY TIMEFRAME, FIRST CHECK YOUR BANK ACCOUNT AGAIN. IF STILL NOT IN YOUR ACCOUNT, PLEASE CONTACT YOUR CREDIT CARD COMPANY AND YOUR BANK, AS THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT INFO@TWISTEDAUTOMOTIVE.COM AND WE WILL RAISE AND ENQUIRY FOR YOU.

EXCHANGES & GIFTS

WE DO NOT ACCEPT EXCHANGES AT TWISTED – WE ARE HAPPY HOWEVER TO REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE YOUR PURCHASE FOR THE SAME ITEM, SEND US AN EMAIL AT INFO@TWISTEDAUTOMOTIVE.COM AND WE WILL ARRANGE AN EXCHANGE.
IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, AND YOU WISH TO RETURN IT, YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU.BIF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL SEND A REFUND TO THE GIFT GIVER AND THEY WILL NEED TO ORGANISE YOUR RETURN.